Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase is required
Items returned without prior approval will not be accepted.
How to Start a Return
To request a return, please email us at:
emergentco@gmail.com
or the Contact page
Include:
- Your order number
- The reason for return
- Photos (if item is damaged or defective)
We will provide return instructions once your request is approved.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for your bank to process the refund
Non-Returnable Items
We do not accept returns on:
- Final sale items
- Gift cards
- Used or worn items
